Vendor: Army Painter
Product Type : Default
At Desert City Games, we strive to provide a positive shopping experience for all of our customers. Please review our refund and return policy below for further details on how we handle returns, exchanges, and refunds.
Returns are processed the day of receipt and will be reflected on your bank statement within 5-7 business days.
We cover return shipping costs for damaged or incorrect items. Return shipping fees for such items will be added to the customer's account as store credit.
Certain items cannot be returned or exchanged, including:
Opened packs of trading cards
Opened boxes or sealed products
Perishable goods (such as Sealed Product)
Custom products (special orders or personalized items)
Items such as opened trading card packs or sealed products cannot be returned once opened. If you have questions about specific items, please contact us prior to purchasing.
Gift returns will be processed as store credit for the value of the item, provided proof of purchase or a gift receipt is provided.
If you receive a damaged or defective item, please photograph the damage upon delivery and email the photos to us through our contact page within 24 hours. If the damage is not reported within this time frame, your return request may be rejected. We will assess the issue and determine the best solution, including issuing a refund or replacement.
Refunds will be issued to the original payment method used for the order. If the original payment method is unavailable (e.g., expired credit card), we will issue a refund via store credit.
Orders can be modified until they are shipped out. Modifications can generally be made within 1–3 business days of placing your order. If your order has already been shipped, modifications cannot be made.
For all questions regarding returns, exchanges, or refunds, please reach out to our customer service team during our normal operating hours:
Sunday, Tuesday - Thursday: 12:00 pm - 8:00 pm
Friday & Saturday: 12:00 pm - 10:00 pm
You can contact us at admin@desertcitygames.ca.
Event entry fees are refundable up to 24 hours before the event begins. If you cannot attend an event and contact us within 24 hours with a legitimate reason or emergency, your refund request may be considered at our discretion. Refunds are not available after the 24-hour period.
Exceeding Purchase Limits: Desert City Games reserves the right to adjust the order. This may include canceling items that exceed the limit, adjusting quantities, or issuing a refund for the excess purchase.
Refunds for Over-Limit Purchases: Any orders that exceed purchase limits will be refunded for the excess amount or canceled, at the store’s discretion.
Order Rejection: The store reserves the right to reject or cancel any order at its discretion. This includes, but is not limited to, orders that appear fraudulent, violate store policies, or are placed in error.
Full Discretion: Refunds may be issued for rejected orders, but the store has full discretion in determining the eligibility for a refund based on the circumstances. Refunds for canceled or rejected orders are not guaranteed, and decisions are made on a case-by-case basis.
'Near Mint condition cards show minimal or no wear from play or handling and will have an unmarked surface, crisp corners, and otherwise pristine edges outside of minimal handling. Near Mint condition cards appear 'fresh out of the pack,' with edges and surfaces virtually free from all flaws. '
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'Lightly Played condition cards can have slight border or corner wear, or possibly minor scratches. No major defects are present, and there are less than 4 total flaws on the card. Lightly Played condition foils may have slight fading or indications of wear on the card face. '
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'Moderately Played condition cards have moderate wear, or flaws apparent to the naked eye. Moderately Played condition cards can show moderate border wear, mild corner wear, water damage, scratches , creases or fading, light dirt buildup, or any combination of these defects. '
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'Heavily Played condition cards exhibit signs of heavy wear. Heavily Played condition cards may include cards that have significant creasing, folding, severe water damage, heavy whitening, heavy border wear, and /or tearing. '
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'Damaged condition cards show obvious tears, bends, or creases that could make the card illegal for tournament play, even when sleeved. Damaged condition cards have massive border wear, possible writing or major inking (ex. white-bordered cards with black-markered front borders), massive corner wear, prevalent scratching, folds, creases or tears. '
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